What this covers
- Who we are
- If you only visit our website
- If you contact us
- If you take part in the program
- Well-being check-ins and when we contact someone else
- Films made through Wisdom of a Lifetime
- Participants under 18
- Who we share information with
- How long we keep things
- Your rights, including in California
- How we protect information
- Changes to this policy
- How to reach us
1. Who we are
InterGen Connect (“we”, “us” or “our”) is a non-profit organization. We run the Intergenerational Loneliness Reduction Program in San Mateo County, California, bringing together adults aged 50 and over and young people aged 14 to 24 for weekly structured sessions.
We are committed to protecting the privacy of the participants, families, partners and visitors who interact with us.
We are responsible for the information described in this policy. You can reach us at hello@intergenconnect.org.
2. If you only visit our website
You can read every page on this site without telling us who you are. We do not require an account and we do not use advertising trackers.
Our website is served through Cloudflare, which processes technical information such as your IP address and browser type in order to deliver the page and protect the site from attack. This is standard for any website and is not used to build a profile of you.
3. If you contact us
When you submit a contact, referral or partnership form, we collect your name, email address, the type of person or organization you told us you are, and whatever you wrote in the message. If you give it, we also collect your organization name.
Our form is processed by Formspree, which passes the message to us by email. We use this only to reply to you and to keep track of who has been in touch.
Please do not send us health information or other sensitive personal details through the form. It is an ordinary web form and is not a secure channel for that kind of thing. If you need to tell us something private, say so briefly and we will arrange a better way to talk.
4. If you take part in the program
To run the sessions and report honestly to the county departments that fund us, we keep records about participants. These include:
- Your name and contact details, and an emergency contact
- Your date of birth or age, to confirm you are eligible
- Whether you attended each session
- What you worked on and what you produced
- Any access needs you have told us about, such as mobility, hearing or vision
- Short check-ins on how you are finding the sessions
We use this to run the program properly, to notice if something seems wrong, and to show our funders what the program achieved.
When we report to funders, we report numbers and patterns, not individuals. A county report says how many people attended and how outcomes changed across the group. It does not name you.
5. Well-being check-ins and when we contact someone else
Part of what the program does is notice when someone may be struggling. Each session includes a brief check on how participants are doing, and we keep track of attendance.
If those records suggest something is wrong — you stop coming, or you tell us you are not coping — we will get in touch with you first and ask.
When we might contact someone other than you
If we believe you are at serious risk of harm, we may contact your emergency contact or the appropriate county service, even without your agreement. We would not do this lightly, and wherever it is safe and possible we will tell you first and explain why.
We would rather you knew this before you join than discovered it afterwards. If you have questions about how this works in practice, please ask us.
We are also required by California law to report suspected abuse or neglect of a child or a dependent adult. That obligation applies regardless of anything in this policy.
6. Films made through Wisdom of a Lifetime
In our Wisdom of a Lifetime program, a young person interviews an adult participant on film about their working life and what they have learned.
These films are published publicly. That means anyone can watch them, they can be found through search engines, and other people may share or copy them.
Nothing is filmed without your written agreement
Before any filming, we go through a separate consent and release form with you in person and you sign it. At the start of the recording we also ask you to confirm out loud that you are happy to go ahead. If you have changed your mind by then, we simply stop.
What you control
- You watch the finished film before anyone else sees it
- Nothing is published until you have approved it
- You can have anything cut, without giving a reason
- You choose separately whether we use your full name, your first name only, or neither
- You choose whether we may mention the town or neighbourhood where you live
- You can ask us to take the film down later, and we will remove it from everywhere we control
One limit we want to be honest about. Once a film has been public, we cannot retrieve copies that other people have already downloaded, saved or re-posted elsewhere. We will remove it from our own channels and ask others to do the same, but we cannot promise that every copy disappears. Please weigh that before you agree to be filmed.
We do not sell films, and we do not use them in paid advertising. We never publish your home address, telephone number or email address.
7. Participants under 18
Young people aged 14 and over can take part in the program. We do not knowingly collect information from anyone under 13.
If a participant is under 18, we ask a parent or guardian to agree before they join. Filming is a separate permission again. A parent decides individually whether their child may appear on camera, be heard, or be named in the credits — and any of those can be no.
A young person can prepare, interview and edit without appearing in the published film. Their place in the program never depends on agreeing to be filmed.
A parent or guardian can ask to see what we hold about their child, or ask us to delete it, by emailing us.
8. Who we share information with
We share information only in these situations:
| Who | What they receive, and why |
|---|---|
| County departments that fund the program | Grouped statistics and outcomes. Not your name, except where you have separately agreed. |
| County services, in an emergency | Enough to help you, if we believe you are at serious risk. See section 5. |
| Facilitators and partner agencies | Only what they need to deliver a service you asked for — for example a facilitator running your session, or a partner agency handling a referral. |
| Companies that run our systems | Formspree processes our contact form; Cloudflare serves our website; our video host stores published films. They act on our instructions. |
| The public | Only published films, and only exactly as you approved them. |
| Law enforcement or courts | Only where the law requires it. |
We do not sell your personal information, and we never have. We do not share it for cross-context behavioural advertising.
9. How long we keep things
| What | How long |
|---|---|
| Enquiries through the contact form | Up to two years, then deleted |
| Participant records and attendance | For the length of the program, plus the period our funding contracts require us to keep records |
| Signed consent and release forms | For as long as the related film is published, and for a period afterwards so we can show consent was properly obtained |
| Published films | Until you ask us to remove them |
| Unused or unapproved footage | Deleted once the film is finished |
10. Your rights, including in California
You can ask us to:
- Tell you what information we hold about you
- Give you a copy of it
- Correct anything that is wrong
- Delete it
- Stop using it in a particular way
- Take down a film you appear in
California residents have these rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. You also have the right not to be treated differently for exercising them — asking us to delete something will never affect your place in the program or how we treat you.
Email hello@intergenconnect.org and we will respond within 45 days. We may need to check who you are first, so that we do not hand someone else your information.
Someone you authorise can make a request on your behalf. If you cannot email, write to us or tell a facilitator and we will help you.
11. How we protect information
We keep participant records and signed consent forms in access-controlled systems, and only staff who need them can see them. Paper forms are stored securely.
No system is perfect, and we will not pretend otherwise. If something goes wrong that affects your information, we will tell you and explain what we are doing about it.
12. Changes to this policy
We will update this page when the program changes. The date at the top shows when it last changed. If we make a change that materially affects participants — particularly about films or well-being information — we will tell participants directly rather than relying on you noticing.
13. How to reach us
Email hello@intergenconnect.org, or speak to any InterGen Connect facilitator.
InterGen Connect
San Mateo County, California
hello@intergenconnect.org
If you are unhappy with how we have handled your information and we have not put it right, you can complain to the California Attorney General at oag.ca.gov.